#10
The One Minute Manager Meets the Monkey Kenneth H. Blanchard
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Bonus
Gung Ho! Turn On the People in Any OrganizationKenneth Blanchard |
Gung Ho! Turn On the People in Any Organization
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#9
Leadership and the One Minute ManagerBooks |
#8
The Leadership PillBooks |
#7
Whale Done!The Power of Positive RelationshipsKenneth Blanchard, Thad Lacinak, Chuck |
#6
Servant Leader (0023755004321)Ken BlanchardBooks |
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#5
Raving Fans Ken Blanchard
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#4
Management of Organizational Behavior (9th Edition)Books |
#3
What Your Doctor May Not Tell You AboutBooks |
#2
Getting into Your Customer's HeadBooks |
Raving Fans A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. |
Bonus
Raving FansRevolutionary Approach to Customer Service (The One Minute Manager)Kenneth Blanchard |
#1
The One Minute Manager Kenneth H. Blanchard
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